At Bolton Skincare, we are committed to ensuring that every customer has a positive and satisfying experience with our brand. We understand that circumstances can change after an order has been placed, and that there may be occasions when a product does not meet your expectations upon arrival. This Return and Cancellation Policy has been established to provide clear, fair, and transparent guidance on how such situations are handled, and to ensure that our customers always know what to expect when engaging with Bolton Skincare.
By placing an order through our website, you acknowledge and agree to the terms outlined in this Return and Cancellation Policy.
Order Cancellations
If you wish to cancel an order, we encourage you to contact our customer support team at info@boltonskincare.store as soon as possible after placing your purchase. Order cancellations are most easily accommodated when requested before the order has been processed and dispatched. Once an order has entered the fulfillment stage or has been handed over to a shipping carrier, it may no longer be possible to cancel it, and the standard return process would apply upon delivery.
We will make every reasonable effort to accommodate cancellation requests submitted promptly. If a cancellation is successfully processed before dispatch, any applicable refund will be issued through the original payment method used at the time of purchase. Processing times for refunds may vary depending on your payment provider or financial institution.
Bolton Skincare reserves the right to cancel orders in circumstances including but not limited to pricing errors, product unavailability, suspected fraudulent activity, or violations of our Terms and Conditions. In such cases, customers will be notified and any payment received will be refunded in full.
Returns
We encourage all customers to inspect their orders carefully upon delivery. If a product arrives damaged, defective, incorrect, or significantly different from the product description provided at the time of purchase, please contact our customer support team at info@boltonskincare.store as soon as possible. Prompt notification allows us to assess the situation efficiently and determine the most appropriate resolution.
To be eligible for a return, products should generally be in their original condition, including original packaging, seals, and any accompanying items included with the purchase. Given the nature of skincare products, items that have been opened, used, or tampered with may be subject to additional review before a return is approved, in accordance with hygiene and safety standards.
When submitting a return request, customers may be asked to provide supporting information including their order number, the email address used during purchase, photographs of the product and packaging, and a clear description of the issue. This information enables our team to evaluate the request thoroughly and respond as efficiently as possible.
Please do not return any products without first receiving written authorisation from our customer support team. Unauthorised returns may experience delays in processing or may not be accepted upon arrival. Once a return has been authorised, our team will provide clear instructions on how to proceed.
Certain products may not be eligible for return due to their nature, including opened skincare items for hygiene reasons, personalised or custom products, final-sale or clearance merchandise, and any items specifically identified as non-returnable at the time of purchase. We encourage customers to review all product details carefully before completing an order.
Unless the return is the result of an error on our part, a defective product, or a damaged shipment, customers may be responsible for the cost of return shipping. Original shipping fees paid at the time of purchase are generally non-refundable unless otherwise required by applicable law or expressly confirmed in writing by our support team.
Upon receiving a returned product, our team will inspect the item to verify its condition and confirm that it meets the requirements of this policy. Depending on the outcome of the inspection, customers may receive a full refund, partial refund, replacement product, store credit, or another appropriate resolution as determined by our team on a case-by-case basis.
Bolton Skincare reserves the right to decline return requests that do not meet the conditions outlined in this policy, including products returned without authorisation, items in unacceptable condition, or returns that appear inconsistent with the terms described herein.
Our goal is to maintain a return and cancellation process that is fair, transparent, and respectful of both our customers and our business. We value every customer who chooses Bolton Skincare and will make every reasonable effort to resolve concerns in a professional, timely, and considerate manner.
If you have any questions regarding this Return and Cancellation Policy or wish to submit a request, please contact our customer support team at info@boltonskincare.store. We are here to help and will respond to your inquiry as promptly as possible.