At Bolton Skincare, we understand that receiving your order in a timely and reliable manner is an essential part of your shopping experience. We are committed to processing and dispatching orders as efficiently as possible and to keeping our customers informed throughout every stage of the delivery process. This Shipping Policy outlines how orders are handled from the moment they are placed to the moment they arrive at your door.
Once an order is placed through our website, it enters our processing system where payment verification, product availability confirmation, and order preparation take place. Processing times may vary depending on order volume, product availability, public holidays, and other operational factors. Please note that processing time is separate from shipping and delivery time, and both should be considered when estimating when your order will arrive.
After your order has been successfully processed and prepared for dispatch, it will be handed over to one of our trusted shipping partners for delivery. Where available, customers will receive a shipping confirmation along with tracking information so that they can monitor the progress of their shipment. Please allow some time for tracking details to be updated by the carrier after dispatch.
Delivery timeframes vary depending on your location, the shipping destination, the carrier assigned to your shipment, and any external factors that may affect transit. While we strive to provide accurate delivery estimates, all timeframes should be regarded as estimates rather than guaranteed delivery dates. Bolton Skincare is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, transportation disruptions, or other circumstances beyond our direct control.
For international orders, shipments may be subject to customs inspections, import duties, taxes, or additional fees imposed by the destination country's authorities. These charges are the sole responsibility of the customer and are not included in the product price or shipping fee paid at checkout. Bolton Skincare has no control over customs procedures and cannot predict the duration or outcome of any customs inspection. Customers are encouraged to familiarise themselves with the import regulations applicable to their country before placing an order.
It is the customer's responsibility to provide a complete, accurate, and up-to-date shipping address at the time of purchase. Bolton Skincare cannot be held responsible for delivery failures, delays, or lost shipments resulting from incorrect or incomplete address information provided during checkout. If an order is returned to us due to an undeliverable address, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be reshipped.
We make every reasonable effort to ensure that your order is delivered successfully and in good condition. However, in rare circumstances, factors beyond our control may affect delivery performance. Severe weather events, natural disasters, carrier disruptions, public holidays, and other unforeseen situations may result in extended delivery times. In such cases, we will do our best to keep you informed and assist where possible.
Upon receiving your order, we encourage you to inspect the package carefully. If your shipment appears to have been damaged during transit, please document the condition of the packaging and the product and contact our customer support team at info@boltonskincare.store as soon as possible. Prompt reporting enables us to investigate the matter and work toward an appropriate resolution on your behalf.
If your tracking information shows that your order has been delivered but you have not received it, we recommend first checking with household members, neighbours, building management, or your local postal service before contacting us. If the package still cannot be located after these checks, please reach out to our support team and we will assist with further investigation where possible.
Bolton Skincare reserves the right to update shipping methods, carriers, delivery procedures, and the terms of this Shipping Policy at any time to improve service quality or comply with legal and operational requirements. Any changes will take effect immediately upon publication on our website.
If you have any questions regarding your shipment, delivery timeframes, tracking information, or any shipping-related concern, please do not hesitate to contact our customer support team at info@boltonskincare.store. We are here to assist you and will make every effort to keep you informed and supported throughout the delivery process.